Privacy Policy

Information We Collect

We may collect the following information when you contact us, book a service, or opt in to receive text messages:
• Your name
• Your mobile phone number
• Your email address
• Service and appointment history
• Any information you choose to share when communicating with us

How We Use Your Information

We use the information we collect to:
• Send service updates and appointment confirmations
• Follow up after your service and request feedback or reviews
• Respond to your questions and provide customer support
• Improve our services and customer experience

SMS Communications

By providing your mobile number and opting in, you agree to receive text messages from Snoqualmie Falls Plumbing, including service updates, post-service follow-ups, and review requests. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase.

Sharing Your Information

We do not sell, rent, or trade your personal information. We may share information with service providers who help us operate our business, such as our messaging platform, solely to provide our services to you. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We may also disclose information when required by law.

Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of electronic storage or transmission is 100% secure and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:
• Opt out of text messages at any time by replying STOP
• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal obligations

To exercise any of these rights, contact us using the information below.

Retention of Information

We keep your personal information only as long as needed to provide our services and meet legal obligations:
• Contact information is kept while you remain a customer or until you request deletion
• Service history is kept to provide continuity of service
• Text message records may be kept to meet legal requirements and resolve disputes
• If you reply STOP, your number is kept on a suppression list so we do not contact you again

When information is no longer needed, we securely delete or anonymize it. To request early deletion, contact us below.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements or the services we provide. When changes are made, we will update this page with the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services or continued receipt of SMS communications after any changes have been posted constitutes your acceptance of the updated policy. If we make any material changes that significantly affect how we handle your personal information, we will make reasonable efforts to notify you directly.

Contact Us

If you have any questions about this Privacy Policy please contact us:

Snoqualmie Falls Plumbing

Address: 6322 Preston-Fall City Road Southeast

Phone: +14253613603

Email: [email protected]