Terms of Service

SMS Messaging Program

Snoqualmie Falls Plumbing sends text messages to customers who have opted in. By opting in through our intake form, verbally, or by texting us first, or in person, you consent to receive automated and non-automated text messages at the mobile number you provided.

Messages you may receive include:
• Service updates and appointment confirmations
• Post-service follow-ups and review requests
• Responses to your questions and customer support

How to Opt In

You may opt in to receive text messages from Snoqualmie Falls Plumbing by:
• Checking the SMS consent box on our intake form
• Giving verbal consent when booking a service in person or by phone
• Texting us first to start a conversation

By opting in, you confirm you are the authorized user of the mobile number provided and are 18 or older. Consent is not a condition of purchasing any product or service.

Message Frequency

Message frequency varies based on your service activity. We aim to contact you only when it is relevant and helpful. Most customers receive no more than a few messages per month.

Message and Data Rates

Standard message and data rates may apply to all SMS messages sent and received through our program. These charges are determined solely by your mobile carrier and your service plan. Snoqualmie Falls Plumbing is not responsible for any charges incurred from your mobile carrier as a result of SMS communications. If you are unsure about your carrier's rates, please contact your mobile service provider before opting in.

How to Opt Out

You can opt out at any time by:
• Replying STOP to any message
• Contacting us by phone or email

After you opt out, you will receive one final confirmation message and no further texts. To re-subscribe, reply START. Your number may be kept on a suppression list so you are not contacted again.

How to Get Help

If you need assistance with our SMS program or have questions about the messages you are receiving, you can get help in the following ways:

• Reply HELP to any SMS message you receive from us

• Contact us directly by phone at +14253613603

• Email us at [email protected]

We will respond to all help requests as quickly as possible during normal business hours.

Supported Carriers

Our SMS messaging program is supported by all major US mobile carriers including AT&T, Verizon, T-Mobile, and others. Support may vary for smaller regional carriers. Snoqualmie Falls Plumbing and its SMS platform provider are not liable for delayed or undelivered messages due to carrier issues, network outages, or circumstances outside of our control.

Privacy and Data Use

Your privacy is important to us. We collect and use your mobile phone number solely to send you the types of messages described in these Terms of Service. We will never sell, rent, or share your mobile phone number with third parties for their own marketing purposes. Your personal information is handled in accordance with our Privacy Policy. By opting in to our SMS program you also agree to the terms of our Privacy Policy.

Consent and Agreement

By providing your mobile number to Snoqualmie Falls Plumbing and opting in, you confirm that:
• You are the account holder, or have the account holder’s permission, for the number provided
• You are 18 years of age or older
• You have read and agree to these Terms and our Privacy Policy
• You understand message and data rates may apply
• You understand consent is not a condition of purchase
• You may opt out at any time by replying STOP

Limitation of Liability

Snoqualmie Falls Plumbing makes no warranties, express or implied, regarding the SMS messaging program including but not limited to the reliability, timeliness, or accuracy of messages delivered. To the fullest extent permitted by applicable law, Snoqualmie Falls Plumbing shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of or inability to receive our SMS communications, including damages resulting from carrier delays, message delivery failures, or network outages.

Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time to reflect changes in our business practices, applicable laws, or the services we provide. When changes are made we will update this page with the revised terms. Your continued receipt of SMS messages after any changes have been posted constitutes your acceptance of the updated terms. We encourage you to review these Terms of Service periodically to stay informed about the terms that govern our SMS communications. If we make any material changes that significantly affect your rights or the nature of our SMS program, we will make reasonable efforts to notify you directly via SMS or other means.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the state in which Snoqualmie Falls Plumbing operates, without regard to conflict of law principles. Any disputes arising under these terms shall be resolved in the courts of that jurisdiction.

Contact Us

If you have any questions about these Terms of Service or our SMS communications program, please contact us:

Snoqualmie Falls Plumbing

Address: 6322 Preston-Fall City Road Southeast

Phone: +14253613603

Email: [email protected]